FAQ

Quick Answers

Frequently Asked Questions.

Everything you need to know about orders, shipping, the Playbook, speaking, and more. Can't find your answer? Contact us directly.

All Questions
Orders & Shipping
Returns & Exchanges
Products & Sizing
The Playbook
Speaking & Booking
Account & Payment
📦 Orders & Shipping
Standard Shipping (US): 3–7 business days after processing.

Expedited Shipping: 2–3 business days — available at checkout.

International Shipping: 7–21 business days depending on destination. Rates and times calculated at checkout.

Orders are typically processed and dispatched within 1–3 business days. You'll receive a tracking email as soon as your order ships.
Yes! We offer free standard shipping on all US orders over $75. For orders under $75, standard shipping rates apply and are calculated at checkout. We also occasionally run free shipping promotions — follow us on social media or join our email list to stay updated.
Once your order ships, you'll receive a tracking number via email. You can also log into your PYP account and view your order status under "Order History." If you checked out as a guest, use the tracking number in your shipping confirmation email to track directly on the carrier's website.
Yes — we ship worldwide! International shipping rates and estimated delivery times are calculated at checkout based on your location. Please note that international customers are responsible for any customs fees, duties, or taxes that may apply upon delivery in your country.
We process orders quickly, so changes and cancellations are only possible within 30 minutes of placing your order. Contact us immediately at support@prtcturpeace.com with your order number and we'll do our best to help. Once your order has been processed or shipped, we're unable to make changes.
If your tracking shows "delivered" but you haven't received your package, first check with neighbors and around your property. If it's still missing after 24 hours, email us at support@prtcturpeace.com with your order number and we'll investigate and make it right.
🔄 Returns & Exchanges
All PYP sales are final. We do not accept returns or exchanges unless an item arrives defective or damaged. If you receive a defective or incorrect item, email support@prtcturpeace.com with your order number and a photo of the item and we will make it right.
All sales are final and we do not offer exchanges. We encourage you to review the Size Guide on each product page carefully before placing your order. If you have sizing questions before purchasing, email support@prtcturpeace.com and we'll help you choose the right fit.
We're sorry about that! Email support@prtcturpeace.com with your order number and a photo of the item received and we'll send you the correct item immediately at no charge.
All PYP sales are final. Refunds are only issued in the case of defective or incorrect items. If your item qualifies, email support@prtcturpeace.com with your order number and photos of the issue. Approved refunds are processed to the original payment method within 5–10 business days.
👕 Products & Sizing
Our apparel is designed with an athletic fit that runs true to size. Hoodies have a relaxed athletic structure — if you prefer a looser fit, size up. T-shirts have a fitted athletic cut. Short sets are relaxed fit. We recommend checking the Size Guide on each product page for exact measurements if you're between sizes.
Materials vary by product and style. Please refer to the Features section on each individual product page for the exact material composition of that item. If you have a specific question about a product's materials before purchasing, email support@prtcturpeace.com and we'll be happy to help.
To keep your PYP gear looking and feeling its best:

• Machine wash cold with like colors
• Tumble dry low — avoid high heat
• Do not bleach
• Wash inside out to protect prints and embroidery
• Do not iron directly on logos or graphics

Following these care instructions will extend the life of your gear significantly.
Absolutely! We offer bulk pricing for teams, schools, and organizations. Email us at partners@prtcturpeace.com with your team size, product interest, and timeline. We'll work with you to create the right package. Team orders of 10+ items qualify for special pricing.
Yes — popular items get restocked regularly. Click "Notify Me When Available" on any sold-out product page to receive an email the moment it's back in stock. You can also follow us on Instagram and TikTok (@prtcturpeace) where we announce restocks first.
📖 The Mental Performance Playbook
The Mental Performance Playbook officially releases on August 1, 2025. Pre-orders placed now will receive their digital copy via email on release day, and hardback copies will ship on August 1st. Pre-ordering locks in the current launch price.
The Playbook is available in three pre-order options (prices increase at launch on August 1st):

Digital Edition — $19 $24 after launch
PDF delivered instantly on August 1st. Read on any device.

Hardback Edition — $27 $32 after launch
Premium physical book, ships August 1st.

Complete Bundle — $44.99 $54.99 after launch
Hardback + Digital Edition + PYP Tee. Saves $26 vs buying separately.

Bulk Hardback Orders (5+ copies) — Special pricing available for teams, coaches, and programs. Email playbook@prtcturpeace.com for bulk rates.
The Playbook is built for athletes at every level — middle school through college — but it's also valuable for parents, coaches, entrepreneurs, and anyone determined to elevate their mindset and achieve their goals regardless of their circumstances. If you want a real, step-by-step mental performance system, this is for you.
Yes — we offer bulk discounts on hardback copies for coaches, athletic programs, and organizations:

1–4 copies: $27/book (standard price)
5–9 copies: $22/book — Save $5 per book
10–24 copies: $18/book — Save $9 per book
25+ copies: $15/book — Save $12 per book

Email playbook@prtcturpeace.com with your quantity and organization and we'll respond within 24 hours with next steps.
Yes — we offer a full 30-day money-back guarantee from the release date. Work through the complete Playbook. If you don't feel more mentally equipped, focused, and confident, email us at playbook@prtcturpeace.com for a full refund. No questions asked.
Absolutely — many coaches plan to use it as a team mental performance curriculum. Contact us at playbook@prtcturpeace.com about team bulk pricing for hardback orders. We also offer curriculum licensing for programs that want to formally implement the THRIVE Framework across their athletic department.
Every pre-order includes the complete Athlete Mental Performance Starter Pack — delivered on August 1st:

• Daily Peace Journal Template
• Morning Mental Reset Routine
• 3C Discipline Worksheet
• Find A Way Guide
• THRIVE Framework Poster (printable)
🎤 Speaking & Booking
Zeek speaks at:

School Assemblies — Middle school and high school, up to 1,000+ students
Team Workshops — In-depth mental performance sessions for athletic teams
Camps — Mental performance training integrated into athletic camps
Performance Keynotes — Conferences, banquets, and organizational events
Virtual Sessions — Available for remote teams and organizations
Fill out the booking inquiry form on our Speaking page or email speaking@prtcturpeace.com directly. Include your organization, event type, estimated date, and audience size. Zeek's team will respond within 24 hours with availability and next steps.
Zeek's calendar fills up quickly, especially during the fall and spring sports seasons. We recommend booking at least 4–6 weeks in advance to secure your preferred date. For large events or keynotes, 2–3 months advance notice is ideal. Contact us early to avoid disappointment.
Yes — always. Zeek never delivers a generic speech. Every session is customized to your team's situation, challenges, sport, and goals. During the booking process, Zeek's team will schedule a brief call to learn about your program so he can make the message as relevant and impactful as possible.
💳 Account & Payment
We accept all major payment methods including:

• Visa, Mastercard, American Express, Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Afterpay / Buy Now Pay Later (where available)

All transactions are secured with SSL encryption.
No — you can check out as a guest without creating an account. However, creating an account lets you track orders, save your shipping info, access order history, and get early access to new drops and exclusive offers. It's free and takes 30 seconds.
During checkout, you'll see a field labeled "Discount code" or "Gift card." Enter your code there and click Apply. The discount will be reflected in your order total before you complete payment. Only one discount code can be applied per order.
Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption and PCI-compliant payment processing. We never store your full credit card details — all payment information is handled securely by our payment processors.
🙏 PYP & The Mission
Protect Your Peace (PYP) is an athletic lifestyle and mental performance brand founded by Zeek Jackson. Our mission is to help athletes and high achievers develop the mental resilience, discipline, faith, and focus to thrive under pressure — not just survive it. We do this through premium apparel, the Mental Performance Playbook, speaking engagements, and a growing community united by one belief: peace, purpose, and resilience belong to everyone.
THRIVE is the mental performance framework at the heart of everything PYP does:

T — Train Your Mind Daily
H — Honor Discipline
R — Respond With Maturity
I — Invest In Growth
V — Value Peace
E — Execute Consistently

The full framework is taught in Zeek's speaking workshops and detailed in the Mental Performance Playbook.
Join the movement by:

• Following us on Instagram, TikTok, Facebook, YouTube, and LinkedIn @p.y.peace
• Signing up for our email list and receiving the free Athlete Mental Performance Starter Pack
• Shopping the PYP collection and wearing the message
• Pre-ordering the Mental Performance Playbook
• Sharing PYP with someone who needs the message

We've Got You.

Our team responds within 1 business day. Real people, real answers — no bots, no runaround.